FIELD SERVICE MANAGEMENT MODULE
Why Choose Acumatica for Field Service Management?
Customer satisfaction is elevated with positive customer experience due to reduction in response times, minimized costs and streamlined business processes. Acumatica field services seamlessly integrates with CRM, sales, inventory, purchasing, accounting and financial reporting. Field managers have 360-degree view of customer detailing all activities and transactions in one single area.
Acumatica mobile is not like typical competitors being a bolt on application but rather a seamless user interface directly transitions between the applications because all the applications are web-based.
Benefits
Scheduling, Dispatching and Call Centre
Acumatica field service streamline the scheduling process ensuring that the right people with the right skills is selected to perform the work required efficiently. Access to all customer information is available in central place to provide quick response to customer requests and shorten the time creating a job and assigning resources.
Maps Integration
Real-time graphical information about the technician’s location facilitate instant changes to routes and is available on the technicians mobile.
Mobile Service Management
Staff members are connected with any device like Android or Apple iOS and any browser for laptops or tablets to gain access to service and customer data from anywhere and anytime.
Equipment Maintenance
Equipment history is kept from machine installation to repairs and parts including warranty replacements. Scheduled preventative maintenance is configured based on manufacturers make and model information. Associated recurring schedules and contracts is available for customer equipment maintenance requirements.
Warranty Management
Tracking of repairs during the replacement of parts in the field is managed in Acumatica Equipment management as integrated task ensuring and streamlining the warranty process to avoid confusion, mischarges and objections.
Track Project Costs
Larger projects call for accurate tracking of time materials and expenses to each phase of the project compared to budgets all in real-time.
Watch Mobile Field Services Video
